Interfacing with Aviatrix Support

Aviatrix KB ID: AVXKB-474

Log in to Aviatrix Support and use our AI-powered chatbot for instant answers. To begin, click "Start a conversation" and choose one of these options:

1. Production Outage: If you're experiencing an actual production outage, select "I have a Production Outage" to get a ticket creation link. Submit the form within 30 minutes, and a support agent will assist you.
2. Non-Outage Issue: For all other issues, select "I don't have a production outage" to chat with the AI bot. If your query isn't resolved, click "Get more help" to receive a ticket creation link. Submit the form within 30 minutes, and a support agent will assist you.

Aviatrix recommends using the AI Chat Bot interface, but if you prefer you can call the Support hotline: [phone]

Ticket Priority Guidelines

Priority	Description	Definition
P1 (Critical)	Production system down	Customer cannot use the software, causing a critical impact on business operations. Requires immediate resolution and continuous effort until resolved.
P2 (Major)	Degraded Functionality	Software is usable but with degraded functionality or unavailable non-critical features. Worked on during business hours until resolved.
P3 (Minor)	General questions or assistance	Issue does not significantly impact operations, or a workaround is in place. Includes general questions, documentation issues, and minor problems.

For Support SLA information please click here.

For Aviatrix EOL & EOS policy please click here.