This technical note provides an overview and guideline of Aviatrix Troubleshooting Playbook. The purpose of Aviatrix troubleshooting playbook is trying to assist users self-troubleshooting Aviatrix product, the related Cloud platform configuration, and data plan step-by-step.
Overview:
- How to high-level troubleshoot Aviatrix product
- Explanation of Aviatrix troubleshooting playbook outline
How to high-level troubleshoot Aviatrix product
- Draw a network topology including end device, Aviatrix product, network components and CIDR
- List out Aviatrix features which has been deployed in your environment
- Understand the deployment configuration and traffic flow
- Identify the problem by refering to Aviatrix troubleshooting playbook and other Aviatrix docs
- Attempt to address the problem by refering to suggestions in Aviatrix troubleshooting playbook and other Aviatrix docs
- Submit or update a support ticket
Explanation of Aviatrix troubleshooting playbook outline
Playbook template
Check cloud permission
Troubleshoot cloud deployment configuration
methods:
- Aviatrix software
- Cloud platform portal
workflow:
- Instance level such as AWS security group
- Network level such as AWS subnet, Network ACL, and routing table
- Other services
Troubleshoot Aviatrix configuration
methods:
- Aviatrix software
workflow:
- Basic Linux network configuration
- Basic Linux operating system configuration
Troubleshoot Aviatrix feature configuration
methods:
- Aviatrix software
- Cloud platform portal
workflow:
- Instance level such as AWS security group
- Network level such as AWS subnet, Network ACL, and routing table
- Other services
Troubleshoot data plan/traffic
methods:
- Aviatrix software
- User environment
workflow:
- IP layer -> Transport layer -> Application layer
- Packet capture
Troubleshooting process
- Identify the problem by
- Set checkpoints
- Define expectation
- List failure/error message
- Establish or educated guess a theory of probable causes
- Establish an action plan/suggestion and execute the plan
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